Return & Refund Policy

Policy for Sale of Goods

Please Choose Carefully

We strongly advise our customers to correctly size their air conditioning system before ordering installation service. If you are unsure on sizing the correct system for your requirements please contact us for advice.

Cancellations

You may cancel an order at any time prior to despatch of the goods.

ACSales.com.au will refund or exchange purchased equipment if the equipment on delivery is found not to be of merchantable quality. We will only refund where a replacement unit cannot be provided.

If replacement of the unit cannot be provided refunds will be generally offered. Upon agreement to replace or refund the purchase price of the faulty unit, the defective unit must be returned to us to start the process. If the goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge.

For services like installation, cancellation is allowed before 48 hours from the scheduled time.

Policy for Installation Service

Please Choose Carefully

We strongly advise our customers to correctly size their air conditioning system before ordering an installation service. make sure you select the right service for your system. If you are unsure on sizing the correct system for your requirements please contact us for advice.

Cancellations

You may cancel an installation service order before the job booking. Once the installation job is booked, no cancellation is allowed. After the job is completed, if you are not happy with the service, you need to contact and submit a complaint. Installation service with major faults/defects will be offered full refunds as per Australian Consumer Law

How to Submit a Complaint

Call us on 02 8021 3735 or send an email to info@acsales.com.au . Please quote your order number.

Complaint Handling

Once complaint is received, we will verify the issue, contact you for more detailed if needed and then take the appropriate measures to make it right.

Contact Us

If you have any questions regarding this matter, please contact us.